STUDENTS

Student Complaint Guidelines

Also see: File a Complaint

Resources

In addition, the following resources are available to the student:

Consumer protection and/or fraud complaints may be filled with the Kansas Attorney General’s office at https://ag.ks.gov/

Discrimination complaints may be filed with the Kansas Human Right Commission at https://www.khrc.net/

Complaints regarding State Authorization Reciprocity Agreement (SARA) courses delivered by SARA member community colleges may be filled by students enrolled in those courses with the Kansas Board of Regents office at https://www.kansasregents.org/

Colby Community College is regionally accredited by the Higher Learning Commission (HLC). Complaints regarding an institution’s ongoing ability to meet the Criteria of Accreditation may be filed by following the guidelines at https://hlcommissioin.org/HLC-Institutions/complaints.html 

 

Board of Trustees

Colby Community College was created as authorized by and in accordance with state law by action of the community it serves. The college is a political subdivision of the state and has taxing authority. By statute, CCC has an elected board that governs the college and answers to its constituencies, and this state-created trustee board handles all/any student complaints that cannot be resolved by the college’s administrative procedures.

It is expected that students will fully utilize the college’s administrative procedures to address complaints. On occasion, however, a student may believe these administrative procedures have not adequately addressed concerns. If after exhausting all available institutional resources a student’s complaint remains unresolved, the student may make a complaint to the CCC Board of Trustees, in writing, by completing and submitting a board complaint form.

The board will acknowledge receipt of the complaint within 10 business days and determine if additional information is required. The board will communicate its plan to the complainant(s) for investigating and resolving the complaint. The board will send a written response, typically within 45 days of receipt of the complaint, explaining the investigation and the resolution. Complainant(s) will receive an update if the investigation and resolution take longer than 45 days.

If a student has questions pertaining to a complaint made to the CCC Board of Trustees, please contact the Office of the President at (785) 460-5400.

[Revised July, 2016; November 2020]